Service Standards
Learn about CGA grading standards and card fee structure.
Standard Card Grading Criteria Celebrity Photo Card Grading Criteria Fee Structure How to Submit
Submission Steps:
Submission Notes:

1. To avoid damage during shipping, please package items securely and fill out the submission form to prevent loss. Please provide a recipient contact number that can be reached to avoid returns due to unanswered calls.

2. Grading fees do not include shipping costs to and from our facility.

3. Maximum slab dimensions: Cards must be within 90*63.5mm in length and width, and 35pt-130pt (approx. 0.9mm～3.3mm) in thickness. Cards outside these dimensions cannot be slabbed at this time.

After-Sales Service Content and Notes

1. When necessary, please provide complete packing or unboxing videos, along with clear photos, to avoid situations where responsibility cannot be determined, leading to inability to process after-sales requests.

2. Common After-Sales Scenarios
Scenario Type
Resolution
Grading errors or card damage caused during the grading process
For counterfeit cards slabbed, card damage during grading, or misidentification of unofficial celebrity photo cards as authentic: Based on the received video evidence, return the problematic card to the grading party for verification. Once confirmed as the grading party's responsibility, we will compensate based on the card's current market value or provide a card of equivalent quality. The problematic card will be reclaimed by the grading party to prevent re-entry into the market.
Label errors, slab encapsulation issues
Once verified, return the problematic card to BCTC for re-slabbing and correction. Return shipping costs will be covered by the grading party. (For non-grading party responsibility, such as client's subjective desire to re-slab or change to a new label style, reslabbing/label change fees and shipping costs apply.)
Overtime compensation (excluding force majeure, special events)
1-5 business days overtime: entire order free; over 5 business days overtime: double compensation. Compensated amount is credited to account balance, non-withdrawable, for future grading use only.
Note: Card damage caused by violent self-removal from the slab is not eligible for after-sales service.